Summary
The Rescale Help Center allows you to easily track and manage your support tickets directly within the platform. This article provides step-by-step instructions for navigating to the Tickets tab using the Help Center messenger widget. To get started, you'll need an active Rescale account. Once logged in, you can access your tickets by navigating to Help > Rescale Help Center, using the messenger widget's back arrow to expand available options, and selecting the Tickets tab to view all existing support tickets and their statuses.
Prerequisites
Before getting started, ensure the following:
You have an active Rescale platform account.
You are logged in to the Rescale platform.
Step-by-Step Instructions
Log in to the Rescale platform.
In the new UI, click the Help button in the bottom-left corner of the platform, then select Rescale Help Center.
On the Help Center page, locate the messenger widget that appears on the screen.
Click the back arrow (←) within the messenger widget to expand and view all available options.
5. Click on the Tickets tab to view all of your existing support tickets.
Expected Result
After completing these steps, a list of all your existing support tickets will be displayed under the Tickets tab, allowing you to review their status and details.
For additional assistance, you can reach out to Rescale Support directly through the Help Center widget.