Sharing with Rescale Support
If you would like to share your files/job with Rescale Support, or are running into any difficulties with your job, please follow these instructions:
1) Open the job that you would like to share with us.
2) In the top right hand corner, click the Share button.
3) Next, check the box to share the job with Rescale support. Do note that this will grant us visibility to that job's contents.
4) Lastly, enter a short message so that we are able to easily identify the job. If any engineer had directly requested for your job, please include their name. More importantly, please add a short message/description of the issue that you are facing.
We will then take a look at your job and assist you further over email.
Sharing with other users
Sharing allows other users to see the see the setup of a job, such as software and hardware settings, as well as run it themselves. Please contact us if you're having trouble.
First select the job you wish to share from the your job list. The job to be shared is highlighted in the image below.
The share button is located near the top right corner of the screen (highlighted below). Click the share button to open the job sharing screen.
Note that the share button is also available from the job list, as seen below.
Enter the recipient's email address, as well as a short message if desired, and click the "Share" button. Note that the recipient will be able to view all files associated with the job (both input and output files).
The recipient will shortly receive an email with a link to the shared job, allowing them to view the job setup, as well as to clone the job and run it again.
Cloning your job
Cloning creates a new job with the all the same settings and files of an existing job. This is often useful when only a small change needs to be made or an error in the setup must be fixed. You can also clone jobs shared with you by other users so that you can run them yourself. Please contact us if you're having trouble.
To clone a job, click on it from your list of jobs. In this case, we will be cloning "Basic Job: Airfoil 2D Cloning".
You will be brought to the job page, and in this case, the Results page as this job has already been run. The clone button is found in the top right corner of the job page and is highlighted below.
You can also clone a job directly from your list of jobs using the clone action button highlighted below.
After clicking the clone button (on either the job page or from your list of jobs) you are brought to the job Setup page, shown below. The new job has all the same input files, software, hardware, and post-processing settings as the original and the title is appended with "(Cloned)" for clarity. From here you can make any changes necessary and submit the job.